Terms of Service

1. About Syftia

Syftia is a software platform that helps companies publish shifts, manage a workforce, coordinate applications and acceptances, record check-ins and check-outs, generate timesheets and prepare invoices. Syftia is a tool used by companies and workers — Syftia is not itself an employer, employment agency, staffing agency or payroll bureau, and Syftia does not calculate or submit tax or transfer money between users.

2. Acceptance of these terms

By registering an account, signing in, or using any part of the service, you confirm that you have read and agree to these terms and acknowledge our Privacy Notice. If you do not agree, please do not use the service.

3. Eligibility and accounts

You must be legally able to enter into a binding contract in your jurisdiction.
You must provide accurate account information and keep it up to date.
You are responsible for keeping your credentials secure and for activity carried out under your account.
You may create either a worker account or an employer account. An account owner can only hold one primary role at a time; further roles or permissions may be added by an authorised administrator.

4. Companies, memberships and invitations

Employer accounts can create one or more companies. Each company has an owner.
Workers can be associated with a company through an accepted application or an invitation from that company.
Invitations and invite codes must be used only by their intended recipient.
Workers may be associated with more than one company. Each company only sees information relevant to its own workforce and shifts.

5. Shift visibility and workforce access

Shifts default to the publishing company's internal workforce. Employers may choose to broaden visibility using the controls provided in the platform.
Workers may only discover and apply to shifts they are authorised to see.
Attempting to bypass visibility, membership or authorisation controls is a material breach of these terms.

6. Publishing, applying and acceptance

Employers are responsible for the accuracy of the shifts they publish, including title, description, times, location, rate and requirements.
Workers are responsible for the accuracy of their applications, availability and profile information.
Acceptance of an application creates an arrangement between the employer and the worker. Syftia is not a party to that arrangement.
Syftia does not guarantee that any shift will be filled, that any worker will be accepted, or that any employer will publish suitable work.

7. Employment status and payroll

Syftia supports several working arrangements — for example PAYE, self-employed, umbrella, agency and limited-company workflows — as configured by the employer and worker. Determining the correct employment status of a worker, and complying with the resulting employment, tax and payroll obligations, is the responsibility of the employer and, where applicable, the worker. Syftia does not itself determine employment status, calculate tax, or pay wages.

8. Attendance, timesheets and invoices

Check-in and check-out records are generated from the actions users take in the platform. Manual adjustments can be made by an authorised party where permitted by the platform.
Timesheets and invoices are generated automatically from those records. Employers and workers are responsible for reviewing them for accuracy.
Syftia does not transfer money and does not guarantee that any party will pay any invoice.

9. Messages and communications

The platform provides messaging between authorised parties (for example, an employer and an accepted worker on a shift). You must not use messaging to send unlawful, abusive, harassing or unsolicited content. We may access messages where necessary to investigate reports, comply with legal obligations or preserve the safety and integrity of the platform.

10. Your content, documents and data

You retain ownership of the content you upload (for example documents, profile information, shift descriptions and messages).
You grant Syftia a limited licence to host, process and display that content solely to operate the service for you and the parties you are authorised to interact with.
You are responsible for having the rights necessary to upload the content you upload.
A document being uploaded to Syftia does not mean it has been verified. Verified status is set by an authorised reviewer.

11. AI Assistant

The in-app AI Assistant is provided to help you navigate the product and understand operational context. Its answers may be incomplete or incorrect. You must not rely on AI Assistant output for legal, tax, employment, payroll, medical or safety-critical decisions.

12. Acceptable use

You agree not to:

Access or attempt to access data you are not authorised to see.
Impersonate another person, company or role.
Submit fraudulent applications, shifts, check-ins, timesheets or invoices.
Interfere with, overload, probe or attempt to break the service, or use automated tools to scrape the platform.
Use the service for unlawful purposes or in breach of applicable regulations.

13. Third-party services

The platform depends on third-party providers (for example hosting, authentication and infrastructure providers). Their availability and terms may affect the service. When you sign in using a third-party provider such as Google or Apple, that provider's terms apply to that interaction.

14. Early Access programme and pricing

Syftia is currently offered on an Early Access basis. Features, limits and pricing may change as the product develops. Where a paid plan is introduced, we will publish the terms and give you a reasonable opportunity to review them before you are charged.

15. Availability and changes

We aim to keep the service available but do not currently offer a contractual service-level agreement. Planned maintenance, third-party outages, and changes to the platform may temporarily affect availability.

16. Suspension and termination

You may close your account at any time by contacting us or using in-product controls where available.
We may suspend or terminate access if you materially breach these terms, if we are required to do so by law, or to protect the safety and integrity of the platform.
Some records may be retained after termination for legal, audit and dispute-resolution purposes, as described in the Privacy Notice.

17. Disclaimers

To the extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy of any information provided by other users.

18. Limitation of liability

Nothing in these terms limits liability that cannot be limited by law (for example, liability for death or personal injury caused by negligence, or fraud). Subject to that, Syftia is not liable for indirect or consequential loss, loss of profits, loss of business, loss of goodwill, or loss of data. A specific aggregate liability cap will be added following independent legal review.

19. Intellectual property

Syftia and its associated marks, software and content are owned by us or our licensors. Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the service for its intended purpose.

20. Governing law and jurisdiction

These terms are intended to be governed by the laws of England and Wales, with the courts of England and Wales having exclusive jurisdiction, subject to any mandatory consumer-law rights available in your jurisdiction. This clause will be confirmed by independent legal review before general availability.

21. Changes to these terms

We may update these terms as the platform evolves. When we do, we will update the "Last updated" date and, for material changes, notify you in-product before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

22. Contact

Questions about these terms? Please contact us.