1. About Syftia
Syftia is a software platform that helps a company publish jobs to contractors it has invited, coordinate applications and acceptances, record clock-ins and clock-outs, agree payable hours, and let contractors issue invoices for approved work. Syftia is a tool used by companies and contractors — Syftia is not itself an employer, employment agency, staffing agency or payroll bureau. Syftia does not supply or place labour, does not determine anyone's employment status, does not calculate or submit tax, is not a bank, and never holds users' money. Where a company pays an invoice by card, the payment is taken by Stripe on a page hosted by Stripe and settles to the contractor's own Stripe account.
2. Acceptance of these terms
When you create an account you are asked to confirm explicitly that you accept these terms and our Privacy Notice. We record which version of each document you accepted and when. Continuing to use the service also confirms your acceptance. If you do not agree, please do not use the service.
3. Eligibility and accounts
- You must be legally able to enter into a binding contract in your jurisdiction.
- You must provide accurate account information and keep it up to date.
- You are responsible for keeping your credentials secure and for activity carried out under your account.
- You may create either a contractor account or a company account. An account holder can only hold one primary role at a time; further permissions may be added by an authorised administrator.
4. Companies, memberships and invitations
- A Company account manages its own Syftia company workspace. Each company workspace has an owner.
- Contractors can be associated with a company through an accepted application or an invitation from that company.
- Invitations and invite codes must be used only by their intended recipient. Invite codes are single-use and expire one hour after they are created.
- Contractors may be associated with more than one company. Each company only sees information relevant to its own contractors and jobs.
5. Job visibility and network access
- Jobs are visible to the publishing company's own network of contractors. Companies may adjust visibility using the controls provided in the platform.
- Contractors may only discover and apply to jobs they are authorised to see. Syftia is not a public jobs marketplace.
- Attempting to bypass visibility, membership or authorisation controls is a material breach of these terms.
6. Publishing, applying and acceptance
- Companies are responsible for the accuracy of the jobs they publish, including title, description, times, location, rate and requirements.
- Contractors are responsible for the accuracy of their applications, availability and profile information.
- Acceptance of an application creates an arrangement directly between the company and the contractor. Syftia is not a party to that arrangement.
- Syftia does not guarantee that any job will be filled, that any contractor will be accepted, or that any company will publish suitable work.
7. Self-employed status and tax
Syftia supports one working arrangement only: self-employed engagement, where the contractor trades either as a sole trader or through their own limited company. The platform has no PAYE, umbrella-company or employment-agency workflow, and does not operate payroll.
Determining whether an engagement genuinely is self-employed, and complying with the resulting employment, tax, VAT and record-keeping obligations, is the responsibility of the company and the contractor. Syftia does not determine employment status, does not assess IR35 or equivalent rules, does not calculate or withhold tax, and does not pay wages. Where a contractor's VAT position is unknown, Syftia leaves it unstated rather than assuming a rate — the contractor must declare it.
8. Attendance, timesheets and invoices
- Clock-in and clock-out records are generated from the actions users take in the platform. Adjustments can be made by an authorised party where the platform permits it, and the original record is preserved.
- Timesheets distinguish scheduled hours, actual recorded hours and the payable hours agreed by the company. Companies and contractors are responsible for reviewing them for accuracy.
- Invoices are issued by the contractor to the company, numbered sequentially per contractor, and are immutable once issued. A mistake is corrected by issuing a credit note and a replacement invoice, never by editing the original.
- Syftia does not hold users' money and does not guarantee that any party will pay any invoice. Where card payment is offered, the payment is taken by Stripe on a Stripe-hosted page and settles to the contractor's own Stripe account; a company may also pay outside Syftia and record that fact. Marking an invoice as paid outside a verified card payment is a statement by the company, not a payment made through Syftia.
- Moving settled funds from a contractor's Stripe account to their bank account is a payout handled by Stripe on Stripe's timescales. A payout is a separate fact from an invoice being paid, and Syftia does not guarantee payout timing.
9. Location capture at clock-in
When a contractor clocks in or out, Syftia asks the device for a single location reading and stores it with that attendance event, as described in the Privacy Notice. There is no continuous or background tracking. Permission is requested by your browser and may be declined; declining does not prevent you from recording attendance. Companies must not use location data for any purpose other than verifying attendance for their own jobs, and must meet their own transparency obligations to their contractors.
10. Messages and communications
The platform provides messaging between authorised parties (for example, a company and a contractor booked on a job). Messages are not end-to-end encrypted: they are stored in readable form, and Syftia platform administrators can access them where necessary to investigate reports, comply with legal obligations or preserve the safety and integrity of the platform. Administrators can also contact you by direct message. You must not use messaging to send unlawful, abusive, harassing or unsolicited content.
11. Your content, documents and data
- You retain ownership of the content you upload (for example documents, profile information, job descriptions and messages).
- You grant Syftia a limited licence to host, process and display that content solely to operate the service for you and the parties you are authorised to interact with.
- You are responsible for having the rights necessary to upload the content you upload.
- Compliance and licensing information, including any documents you upload, is supplied by the Contractor. Unless Syftia states otherwise for a specific feature, it is not independently verified: uploading a document does not mean it has been checked, Syftia does not confirm licences with any issuing body, does not confirm right-to-work status, and does not automatically monitor compliance on your behalf. Companies do not receive access to a Contractor's uploaded documents through Syftia and must carry out their own checks.
12. AI Assistant
Syftia contains an in-app AI Assistant that is not part of the standard product experience and is not linked from the product navigation. Where available, it helps you navigate the product and understand operational context. Its answers may be incomplete or incorrect. No AI feature decides applications, approvals, payable hours or invoice outcomes. You must not rely on AI Assistant output for legal, tax, employment, medical or safety-critical decisions.
13. Acceptable use
You agree not to:
- Access or attempt to access data you are not authorised to see.
- Impersonate another person, company or role.
- Submit fraudulent applications, jobs, attendance records, timesheets, expenses or invoices.
- Interfere with, overload, probe or attempt to break the service, or use automated tools to scrape the platform.
- Use the service for unlawful purposes or in breach of applicable regulations.
14. Third-party services
The platform depends on third-party providers (for example hosting, authentication and infrastructure providers). Their availability and terms may affect the service. Card payments and contractor payouts are handled by Stripe under Stripe's own terms with you.
15. Availability and changes
You can create a Syftia account yourself; joining a company workspace still happens by invitation or accepted application. We aim to keep the service available but do not offer a contractual service-level agreement, and features may change or be withdrawn. Planned maintenance, third-party outages, and changes to the platform may temporarily affect availability.
16. Suspension and termination
- You may close your account at any time by contacting us or using in-product controls where available.
- We may suspend or terminate access if you materially breach these terms, if we are required to do so by law, or to protect the safety and integrity of the platform.
- Some records may be retained after termination for legal, audit and dispute-resolution purposes, as described in the Privacy Notice.
17. Disclaimers
To the extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy of any information provided by other users.
18. Limitation of liability
Nothing in these terms limits liability that cannot be limited by law (for example, liability for death or personal injury caused by negligence, or fraud). Subject to that, Syftia is not liable for indirect or consequential loss, loss of profits, loss of business, loss of goodwill, or loss of data.
19. Intellectual property
Syftia and its associated marks, software and content are owned by us or our licensors. Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the service for its intended purpose.
20. Governing law and jurisdiction
These terms are intended to be governed by the laws of England and Wales, with the courts of England and Wales having exclusive jurisdiction, subject to any mandatory consumer-law rights available in your jurisdiction.
21. Language of these terms
The Syftia interface is available in English, Spanish, French and Simplified Chinese. These terms and our Privacy Notice are published in UK English only, and the English text is the version that applies.
22. Changes to these terms
We may update these terms as the platform evolves. When we do, we will update the "Last updated" date and, for material changes, notify you in-product before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.
23. Contact
Questions about these terms? Please contact us.